> ## Documentation Index
> Fetch the complete documentation index at: https://help.goghl.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Audio Note

## What it is

Record and send voice messages from inside the conversation. Add a more personal, human touch to your outreach without leaving the GHL conversation tab.

<Frame>
  <img src="https://mintcdn.com/goghl/nkol9TEqQOFHzV1g/images/customjs/audio-note.gif?s=d5efc5caa6fabbd82f4b202201a1736f" alt="Audio Note" width="640" height="458" data-path="images/customjs/audio-note.gif" />
</Frame>

## How to enable it

<Steps>
  <Step>
    Open your **GoGHL dashboard**.
  </Step>

  <Step>
    Go to the **Custom Script** settings.
  </Step>

  <Step>
    Turn on the **Audio Note** toggle.
  </Step>
</Steps>

Agency‑level only. The toggle applies to all sub‑accounts at once. If the Custom JS script isn't installed yet, complete the [one‑time setup](/custom-js/overview) first.

## How to use it

<Steps>
  <Step>
    Open a WhatsApp conversation in the **Conversations** tab.
  </Step>

  <Step>
    Click the **microphone** icon in the message composer.
  </Step>

  <Step>
    Record your message. Click the **check mark** to send it, or the **X** to discard it.
  </Step>

  <Step>
    The voice note appears in the conversation as an audio player.
  </Step>
</Steps>

## Send voice notes with workflows

You can also send pre-recorded voice notes automatically using CRM Workflows. This is useful for automated follow-ups, welcome messages, or drip campaigns where you want to add a personal touch without manual effort.

<Steps>
  <Step>
    Go to **Automation → Workflows** in your CRM dashboard.
  </Step>

  <Step>
    Click **Create Workflow** (or open an existing one).
  </Step>

  <Step>
    Add a **Trigger** based on your use case (e.g., form submission, tag added, appointment booked).
  </Step>

  <Step>
    Click the **+** button to add a new action step.
  </Step>

  <Step>
    Choose **SMS** as the action type.
  </Step>

  <Step>
    Inside the SMS action, click on **Add Attachments**.
  </Step>

  <Step>
    Upload or select your pre-recorded voice note file.
  </Step>

  <Step>
    Click **Save Action**.
  </Step>

  <Step>
    **Save** and **Publish** the workflow.
  </Step>
</Steps>

That's it! Your voice note will now be sent automatically whenever the workflow is triggered.

<Frame>
  <img src="https://mintcdn.com/goghl/JZJa2MoUHOf9Nw9w/images/features/assets/images/voice_notes_workflow-08765eeec58a8de24a2e1cfbdd5cd08e.png?fit=max&auto=format&n=JZJa2MoUHOf9Nw9w&q=85&s=96cf458b9c2f509a2b823f1c30c3e904" alt="Send Voice Notes via Workflows" width="1986" height="1566" data-path="images/features/assets/images/voice_notes_workflow-08765eeec58a8de24a2e1cfbdd5cd08e.png" />
</Frame>

<Check>
  Record your voice note in advance and keep it short (under 60 seconds) for the best engagement.
</Check>

## Notes & limitations

* To transcribe incoming voice notes, see [Speech-to-Text](/features/speech-to-text)

***

## Support

If you need help with the setup or onboarding:

* WhatsApp Support: [Chat on WhatsApp](https://wa.me/+12267248710?text=Hi%2C%20I%20need%20help%20with%20Audio%20Note.)
* Email: [**support@goghl.ai**](mailto:support@goghl.ai)


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