> ## Documentation Index
> Fetch the complete documentation index at: https://help.goghl.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Reply Formatter

## What it is

Style quoted replies in the CRM so they look the way they do on WhatsApp. When a contact replies to a message, or you reply from your phone, the quoted message is shown above the reply text instead of as plain text, giving every reply clear context inside the conversation.

<Frame>
  <img src="https://mintcdn.com/goghl/nkol9TEqQOFHzV1g/images/customjs/reply-formatter.gif?s=7991787176a1cfa0a10d4eb608c60e7e" alt="Reply Formatter" width="600" height="212" data-path="images/customjs/reply-formatter.gif" />
</Frame>

## How to enable it

<Steps>
  <Step>
    Open your **GoGHL dashboard**.
  </Step>

  <Step>
    Go to the **Custom Script** settings.
  </Step>

  <Step>
    Turn on the **Reply Formatter** toggle.
  </Step>
</Steps>

Agency‑level only. The toggle applies to all sub‑accounts at once. If the Custom JS script isn't installed yet, complete the [one‑time setup](/custom-js/overview) first.

## How to use it

Nothing else to configure. Once the toggle is on, quoted replies in the conversation are formatted like WhatsApp:

* Replies from a contact show the quoted original message above the reply text
* Replies sent from your phone or WhatsApp Web are synced into the CRM with the quoted message and a **Sent from another device** label

## Notes & limitations

* Quoting a message from inside the CRM is not available yet. This feature only formats replies that were quoted on WhatsApp
* Regular messages that are not replies are unchanged

***

## Support

If you need help with the setup or onboarding:

* WhatsApp Support: [Chat on WhatsApp](https://wa.me/+12267248710?text=Hi%2C%20I%20need%20help%20with%20Reply%20Formatter.)
* Email: [**support@goghl.ai**](mailto:support@goghl.ai)


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