> ## Documentation Index
> Fetch the complete documentation index at: https://help.goghl.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Reactions

## What it is

React to WhatsApp messages with emojis from inside the conversation. Hover over any message, pick an emoji from the reaction bar, and it syncs instantly to your phone. It works the other way too: react on your phone and the reaction shows up in the CRM.

<Frame>
  <img src="https://mintcdn.com/goghl/sVJQEvUiJDQ5GMni/images/customjs/whatsapp-reactions.gif?s=d522b1e69376791ef2b44997b3ba09a7" alt="WhatsApp Reactions" width="800" height="275" data-path="images/customjs/whatsapp-reactions.gif" />
</Frame>

## How to enable it

<Steps>
  <Step>
    Open your **GoGHL dashboard**.
  </Step>

  <Step>
    Go to the **Custom Script** settings.
  </Step>

  <Step>
    Turn on the **WhatsApp Reactions** toggle.
  </Step>
</Steps>

Agency‑level only. The toggle applies to all sub‑accounts at once. If the Custom JS script isn't installed yet, complete the [one‑time setup](/custom-js/overview) first.

## How to use it

<Steps>
  <Step>
    Open a WhatsApp conversation in the **Conversations** tab.
  </Step>

  <Step>
    Hover over the message you want to react to and click the **emoji** icon.
  </Step>

  <Step>
    Pick an emoji from the reaction bar, or click **+** to choose another one.
  </Step>

  <Step>
    The reaction appears on the message bubble and syncs to the contact's WhatsApp.
  </Step>
</Steps>

## Notes & limitations

* Reactions sync both ways: react from the CRM and it shows on your phone, react from your phone and it shows in the CRM
* Reactions can be added to incoming and outgoing messages

***

## Support

If you need help with the setup or onboarding:

* WhatsApp Support: [Chat on WhatsApp](https://wa.me/+12267248710?text=Hi%2C%20I%20need%20help%20with%20WhatsApp%20Reactions.)
* Email: [**support@goghl.ai**](mailto:support@goghl.ai)


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