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GoGHL Voice Notes Feature

What It Does​

The Voice Notes feature allows you to record and send audio messages directly from your GoHighLevel (GHL) dashboard to WhatsApp.
With this, you don’t have to switch devices or apps — you can manage client communication in one place while adding a more personal, human touch to your outreach.

Key Benefits​

  • Send voice messages directly from the GHL conversation tab.
  • Keep all communication (text + audio) inside your CRM.
  • Provide a personal experience for your clients while saving time.
  • Available for all sub-accounts once enabled.

Who Can Use It​

  • Agencies who want to offer their clients a more interactive communication channel.
  • Sales teams that prefer sending voice updates instead of long texts.
  • Support teams that need to quickly respond with explanations.
  • Coaches, consultants, and realtors who use WhatsApp daily for client communication.

Setup Voice Notes


How to Activate Voice Notes in GHL​

The feature requires a small one-time script setup in your agency account. Once activated, it is enabled for all your sub-accounts.

Steps to Activate​

  1. Switch to Agency View in your GoHighLevel dashboard.
  2. Navigate to Settings → Company.
  3. Select the Whitelabel tab.
  4. Scroll down to the Custom JS Section.
  5. Paste the following script:
<script src="https://app.goghl.ai/js/audio-note.js"></script>
  1. Click Save Changes.

That’s it! Voice notes are now enabled for all sub-accounts linked to your agency.

How to Use​

  1. Go to the Conversations tab inside your GHL dashboard.
  2. Select a WhatsApp conversation.
  3. You’ll now see a microphone button in the message input bar.
  4. Click it, record your voice note, and send directly to your client.

Support​

If you face any issues while setting this up or need help onboarding your team, reach out to us via:

Tip: If you are looking to transcribe voice notes using your custom GPT key, click here.

FAQs​

Is the setup required for every sub-account?

No. Once you add the script at the agency level, voice notes are enabled for all sub-accounts.

Where do I find the voice recording button?

Inside the Conversations tab message input bar. It appears as a microphone icon after enabling the feature.

Can I use this alongside regular text messaging?

Yes. Voice notes complement your existing text messages and workflows inside GHL.

How do I disable it for a specific sub-account?

Remove or override the custom JS at the agency level if you need to disable globally. For per-location control, contact support.
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