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Do not create new Contacts

What it is​

Stops auto‑creating CRM contacts when messages arrive from unknown numbers. No new contact records are created automatically via this integration.

Where to find it​

  1. Go to Locations → WhatsApp Numbers
  2. Open an instance (e.g., WhatsApp #1)
  3. In the right panel, enable “Do not create new Contacts”

Instance‑level only. Each WhatsApp number can have its own setting.

How it works​

  • Disabled (default): inbound messages from unknown numbers create a new contact
  • Enabled: inbound messages from unknown numbers do not create a new contact

No impact on existing contacts or manual contact creation.

When to use​

  • You want to keep the CRM clean during trials/POCs
  • Lead capture happens elsewhere (forms, checkout, internal tools)

Notes & limitations​

  • Does not retroactively delete existing contacts
  • Applies only to the selected instance; other instances are unaffected
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