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What it is​

Stops auto‑creating CRM contacts when messages arrive from unknown numbers. No new contact records are created automatically via this integration.

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Where to find it​

1
Go to Locations → WhatsApp Numbers
2
Open an instance (e.g., WhatsApp #1)
3
In the right panel, enable “Do not create new Contacts”
Instance‑level only. Each WhatsApp number can have its own setting.

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How it works​

  • Disabled (default): inbound messages from unknown numbers create a new contact
  • Enabled: inbound messages from unknown numbers do not create a new contact
No impact on existing contacts or manual contact creation.

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When to use​

  • You want to keep the CRM clean during trials/POCs
  • Lead capture happens elsewhere (forms, checkout, internal tools)

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Notes & limitations​

  • Does not retroactively delete existing contacts
  • Applies only to the selected instance; other instances are unaffected

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Support​

If you need help with the setup or onboarding: