GoGHL.ai links your real WhatsApp number to your CRM. Every message you send from CRM goes out from your own WhatsApp, and every reply syncs straight back into your CRM conversations, no third-party numbers, no Business API approval.
Already connected WhatsApp as a custom SMS provider? Switch it over with Legacy WhatsApp Setup.
Full Setup Video
What You Need Before Starting
- A GoGHL.ai account (free 7-day trial, no card required)
- A GoHighLevel account with at least one sub-account / location
- The phone with your active WhatsApp account nearby, to scan a QR code
Part 1: Connect Your CRM & Install the Marketplace App
First, connect your CRM and install the marketplace app so WhatsApp appears as a channel in your sub-account.Register on GoGHL.ai
Visit GoGHL.ai and create an account using your Google account or email. Once logged in, your free trial starts immediately (7 days free, no card required).
Connect Your HighLevel Account
Go to your dashboard and click the Connect button, then follow the onboarding to connect your sub-accounts.
Install the Marketplace App on Sub-Accounts
Install the marketplace app on your sub-accounts. If you’re an agency user, choose Install under all locations and enable automatic installation for future locations.
For an easier setup, click Select All to install on every sub-account at once.
Part 2: Connect Your WhatsApp Number
With the app installed, link your WhatsApp number by scanning a QR code, exactly like WhatsApp Web.Open the Connection Screen
Go to the Message hub tab in your sub-account (or open the GoGHL.ai dashboard), then click Connect and wait for the QR code to appear.
Scan the QR Code From Your Phone
On the phone with your WhatsApp account, open:
WhatsApp → Settings → Linked Devices → Link a Device → Scan QRPoint your camera at the QR code on screen.These are iOS screenshots, the Android flow may vary slightly. Can’t scan the QR code? Use Log in with Phone Number instead.
Part 3: Send a Test Message
Let’s confirm everything works end-to-end.
Hurray, you’ve completed the setup! Your WhatsApp number is now fully connected to your CRM.
Number Needs a Passkey?
Some numbers now require a passkey to link, so the usual QR scan won’t connect them. If that’s your number, follow the guided browser steps instead.Connect with a Passkey
Link numbers that require a passkey using a short guided script in your browser when the QR scan won’t connect.
Keep Your Number Safe
WhatsApp bans are the #1 reason numbers stop working. Before you start messaging at scale, set up protection:Warm-up Strategy
Gradually ramp up sending on a new number so WhatsApp trusts it.
Drip Mode
Pace your messages automatically to stay under the radar.
Residential Proxy
Route traffic through a location-matched IP to reduce ban risk.
Multiple Instances
Spread volume across several connected numbers per location.
Final Checklist
Keep your WhatsApp connection running reliably:- Phone with the linked WhatsApp account stays online and charged
- You’re following the safety guidelines (warm-up, drip mode)
- Only one WhatsApp account is connected per instance
- The marketplace app is installed on the sub-account you’re messaging from
- WhatsApp is selected as the conversation provider for the location
Troubleshooting
If WhatsApp isn’t connecting or messages aren’t sending, work through these in order:| Symptom | Fix |
|---|---|
| QR code won’t scan | Refresh for a new code, or use Log in with Phone Number |
| Disconnects shortly after linking | Keep the phone online; check Disconnection Notifications |
| Messages not sending | Confirm WhatsApp is the conversation provider and the app is installed on that sub-account |
| Number got banned / restricted | Review Bans & Restrictions and enable safety features |
| Replies not reaching CRM | Re-check the connection in the Message hub and reconnect if status isn’t Connected |
Support
If you need help with the setup or onboarding:- WhatsApp Support: Chat on WhatsApp
- Email: support@goghl.ai