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GoGHL.ai links your real WhatsApp number to your CRM. Every message you send from CRM goes out from your own WhatsApp, and every reply syncs straight back into your CRM conversations, no third-party numbers, no Business API approval.
Already connected WhatsApp as a custom SMS provider? Switch it over with Legacy WhatsApp Setup.

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Full Setup Video​

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What You Need Before Starting​

  • A GoGHL.ai account (free 7-day trial, no card required)
  • A GoHighLevel account with at least one sub-account / location
  • The phone with your active WhatsApp account nearby, to scan a QR code

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Part 1: Connect Your CRM & Install the Marketplace App​

First, connect your CRM and install the marketplace app so WhatsApp appears as a channel in your sub-account.
1

Register on GoGHL.ai

Visit GoGHL.ai and create an account using your Google account or email. Once logged in, your free trial starts immediately (7 days free, no card required).
2

Connect Your HighLevel Account

Go to your dashboard and click the Connect button, then follow the onboarding to connect your sub-accounts.
Connect your HighLevel account with GoGHL.ai
3

Install the Marketplace App on Sub-Accounts

Install the marketplace app on your sub-accounts. If you’re an agency user, choose Install under all locations and enable automatic installation for future locations.
For an easier setup, click Select All to install on every sub-account at once.
Install the marketplace app under all locations
4

Pick the WhatsApp Channel

When asked which messaging channel to set up, choose WhatsApp.
Pick a messaging channel
5

Select the Sub-Account to Connect

Choose the location you want to connect. You can always connect more than one later.
Select sub-account

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Part 2: Connect Your WhatsApp Number​

With the app installed, link your WhatsApp number by scanning a QR code, exactly like WhatsApp Web.
1

Open the Connection Screen

Go to the Message hub tab in your sub-account (or open the GoGHL.ai dashboard), then click Connect and wait for the QR code to appear.
GoGHL.ai connect WhatsApp with QR code
2

Scan the QR Code From Your Phone

On the phone with your WhatsApp account, open:WhatsApp → Settings → Linked Devices → Link a Device → Scan QRPoint your camera at the QR code on screen.
Scan the QR code from WhatsApp on your phone
These are iOS screenshots, the Android flow may vary slightly. Can’t scan the QR code? Use Log in with Phone Number instead.
3

Wait for Confirmation

Give it a few moments. You’ll see a confirmation in your console once WhatsApp is connected, your number is now ready to use.
GoGHL.ai WhatsApp connected confirmation

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Part 3: Send a Test Message​

Let’s confirm everything works end-to-end.
1
Go to Contacts → select a contact → Send Message.
2
Choose WhatsApp from the message-type dropdown.
3
Type a quick test message and hit Send.
4
Confirm the message sends successfully and the reply is received, both should appear in your CRM Conversations.
Send a test WhatsApp message and verify the setup
Hurray, you’ve completed the setup! Your WhatsApp number is now fully connected to your CRM.

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Number Needs a Passkey?​

Some numbers now require a passkey to link, so the usual QR scan won’t connect them. If that’s your number, follow the guided browser steps instead.

Connect with a Passkey

Link numbers that require a passkey using a short guided script in your browser when the QR scan won’t connect.

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Keep Your Number Safe​

WhatsApp bans are the #1 reason numbers stop working. Before you start messaging at scale, set up protection:

Warm-up Strategy

Gradually ramp up sending on a new number so WhatsApp trusts it.

Drip Mode

Pace your messages automatically to stay under the radar.

Residential Proxy

Route traffic through a location-matched IP to reduce ban risk.

Multiple Instances

Spread volume across several connected numbers per location.

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Final Checklist​

Keep your WhatsApp connection running reliably:
  • Phone with the linked WhatsApp account stays online and charged
  • You’re following the safety guidelines (warm-up, drip mode)
  • Only one WhatsApp account is connected per instance
  • The marketplace app is installed on the sub-account you’re messaging from
  • WhatsApp is selected as the conversation provider for the location

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Troubleshooting​

If WhatsApp isn’t connecting or messages aren’t sending, work through these in order: Start messaging! Your WhatsApp number is now a fully connected channel in your CRM.

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Support​

If you need help with the setup or onboarding: