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What it is

Style quoted replies in the CRM so they look the way they do on WhatsApp. When a contact replies to a message, or you reply from your phone, the quoted message is shown above the reply text instead of as plain text, giving every reply clear context inside the conversation.
Reply Formatter

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How to enable it

1
Open your GoGHL dashboard.
2
Go to the Custom Script settings.
3
Turn on the Reply Formatter toggle.
Agency‑level only. The toggle applies to all sub‑accounts at once. If the Custom JS script isn’t installed yet, complete the one‑time setup first.

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How to use it

Nothing else to configure. Once the toggle is on, quoted replies in the conversation are formatted like WhatsApp:
  • Replies from a contact show the quoted original message above the reply text
  • Replies sent from your phone or WhatsApp Web are synced into the CRM with the quoted message and a Sent from another device label

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Notes & limitations

  • Quoting a message from inside the CRM is not available yet. This feature only formats replies that were quoted on WhatsApp
  • Regular messages that are not replies are unchanged

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Support

If you need help with the setup or onboarding: