Read Receipts

One tick: the message was sent
Two grey ticks: the message was delivered to the contact’s phone
Two green ticks: the contact has read the message

What it is

Show when contacts have read the messages you send in chat, so you always know whether your message has landed.

Open your GoGHL dashboard.

Go to the Custom Script settings.

Turn on the Read Receipts toggle.

Agency‑level only. The toggle applies to all sub‑accounts at once. If the Custom JS script isn’t installed yet, complete the one‑time setup first.

Nothing else to configure. Once the toggle is on, every outbound message shows a delivery status next to its timestamp:

Read status depends on the contact having read receipts enabled in WhatsApp
Applies to messages sent from the CRM and to messages synced from another device

If you need help with the setup or onboarding: