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What it is

Record and send voice messages from inside the conversation. Add a more personal, human touch to your outreach without leaving the GHL conversation tab.
Audio Note

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How to enable it

1
Open your GoGHL dashboard.
2
Go to the Custom Script settings.
3
Turn on the Audio Note toggle.
Agency‑level only. The toggle applies to all sub‑accounts at once. If the Custom JS script isn’t installed yet, complete the one‑time setup first.

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How to use it

1
Open a WhatsApp conversation in the Conversations tab.
2
Click the microphone icon in the message composer.
3
Record your message. Click the check mark to send it, or the X to discard it.
4
The voice note appears in the conversation as an audio player.

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Send voice notes with workflows

You can also send pre-recorded voice notes automatically using CRM Workflows. This is useful for automated follow-ups, welcome messages, or drip campaigns where you want to add a personal touch without manual effort.
1
Go to Automation → Workflows in your CRM dashboard.
2
Click Create Workflow (or open an existing one).
3
Add a Trigger based on your use case (e.g., form submission, tag added, appointment booked).
4
Click the + button to add a new action step.
5
Choose SMS as the action type.
6
Inside the SMS action, click on Add Attachments.
7
Upload or select your pre-recorded voice note file.
8
Click Save Action.
9
Save and Publish the workflow.
That’s it! Your voice note will now be sent automatically whenever the workflow is triggered.
Send Voice Notes via Workflows
Record your voice note in advance and keep it short (under 60 seconds) for the best engagement.

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Notes & limitations

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Support

If you need help with the setup or onboarding: