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What it is

Show which channel each call came through, right on the call entry in the conversation. A small channel icon appears next to the call log, so you can see when a call came through WhatsApp.
Call Channel Badge

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How to enable it

1
Open your GoGHL dashboard.
2
Go to the Custom Script settings.
3
Turn on the Call Channel Badge toggle.
Agency‑level only. The toggle applies to all sub‑accounts at once. If the Custom JS script isn’t installed yet, complete the one‑time setup first.

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How to use it

Nothing else to configure. Once the toggle is on, every call entry in the conversation shows a channel badge:
  • A small channel icon is added to the contact avatar next to the call entry
  • The call status (for example No answer) and the time are shown as usual

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Notes & limitations

  • The badge is shown on call entries only; regular messages are unchanged

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Support

If you need help with the setup or onboarding: