Skip to main content

WhatsApp Missed Call Trigger

The WhatsApp Missed Call trigger is a custom Whatsapp provider workflow trigger that fires automatically whenever a WhatsApp call is missed on your connected number. Use it to send an instant follow-up message, create a call-back task, or alert your team so no opportunity slips through.

Key Benefits​

Instant Call-Back - Reach out the moment a call is missed

Lead Recovery - Turn missed calls into booked conversations

Team Alerts - Notify the right rep immediately

Filtered Automation - Trigger only on calls that match your criteria

Zero Manual Monitoring - No need to watch the call log

Who Should Use It​

Sales teams - Auto-respond to missed calls before the lead moves on

Support teams - Queue call-backs and track response times

Agencies - Ensure missed calls are handled across client sub-accounts

High-volume operations - Recover missed calls automatically at scale

Requirements​

Before using this trigger, update your Whatsapp provider app to the latest version:

  1. Go to App Marketplace → Installed Apps
  2. Find Whatsapp provider
  3. Click Update if available

How to Set Up​

Step 1: Create a New Workflow​

  1. Go to Automation → Workflows
  2. Click Create Workflow or + Add
  3. Select Start from Scratch

Step 2: Add the Trigger​

  1. Click Add New Trigger
  2. Switch to the Apps tab (not the default triggers)
  3. Find and click the Whatsapp provider app icon
  4. Select WhatsApp Missed Call from the dropdown
  5. (Optional) Add Filters to narrow when the trigger fires
  6. Click Save trigger

WhatsApp Missed Call Trigger

Step 3: Add Your Actions​

Add any actions you want to execute when a WhatsApp call is missed:

  • Send WhatsApp / SMS Message → "Sorry we missed your call — how can we help?"
  • Create Task → Assign a call-back to the right rep
  • Send Internal Notification → Alert your team channel
  • Add to Workflow / Pipeline → Start a lead-recovery sequence

Step 4: Save and Publish​

  1. Review your workflow
  2. Click Save
  3. Toggle workflow from Draft to Published

Available Filters​

Use filters to control exactly which missed calls start the workflow. Each filter can be paired with an operator (equals, contains, etc.).

FilterDescription
Caller Phone NumberThe phone number of the person who called
Connected Phone NumberYour WhatsApp number that received the call
Location IDThe CRM location (sub-account) where the call was missed

Example Use Cases​

Use Case 1: Instant Missed-Call Text Back​

Never let a missed call go silent.

Trigger: WhatsApp Missed Call

Action: Send a WhatsApp message: "Sorry we missed your call! Reply here and we'll help right away."

Use Case 2: Assign a Call-Back Task​

Make sure someone follows up.

Trigger: WhatsApp Missed Call

Action: Create a high-priority task to call Caller Phone Number back within 15 minutes.

Important Notes​

Technical Details​

  • The trigger fires once per missed call
  • Filters are optional — leave them blank to fire on every missed WhatsApp call
  • Executes immediately when the missed call is detected

Best Practices​

  • Pair this trigger with an immediate text-back for the fastest recovery
  • Use the Connected Phone Number filter when running multiple numbers
  • Test by placing a call to your connected number and letting it go unanswered

FAQs​

Does this fire for calls I decline as well as ones I don't answer?​

The trigger fires when a call is registered as missed (unanswered). Behavior for declined calls depends on how the call is reported by WhatsApp.

Do I have to add filters?​

No. Filters are optional. Without them, the trigger fires on every missed WhatsApp call.

Let's connect