Skip to main content

Multiple WhatsApp Instances

Our Integration allows you to connect multiple WhatsApp accounts to a single GoHighLevel location, giving you the flexibility to manage different numbers for various purposes. This powerful feature enables businesses and agencies to scale their WhatsApp communication effectively.

What are Multiple WhatsApp Instances?​

Multiple WhatsApp instances allow you to connect and manage several WhatsApp accounts simultaneously within a single GoHighLevel location. Each instance operates independently with its own phone number, connection status, and message queue.

Key Benefits​

  • 🏢 Department Separation: Use separate numbers for sales, support, billing, and different business functions
  • 🌍 Regional Operations: Assign local numbers for different geographic areas or time zones
  • 👥 User-Specific Numbers: Assign dedicated WhatsApp numbers to specific team members
  • 🎯 Campaign Segmentation: Use different numbers for various marketing campaigns or customer segments
  • 📞 Load Distribution: Spread message volume across multiple accounts for better deliverability and compliance
  • 🔄 Redundancy: Ensure business continuity if one WhatsApp account faces issues

How Number Selection Works​

Smart Routing System

Our Integration uses an intelligent priority-based algorithm to automatically select the best WhatsApp instance for each message, ensuring optimal delivery and proper business routing.

When you send a WhatsApp message through our integration, the system follows a strict priority hierarchy:

  1. Manual Override - Force specific instance with {{ WA#N }} pattern
  2. Contact Tags - Use tagged WhatsApp numbers (wa: +1234567890)
  3. User Assignment - Route to assigned team member's instance
  4. Default Instance - Fall back to location's default number
  5. Any Available - Use any connected instance as last resort

Who Should Use Multiple Instances?​

For Agencies​

  • Client Separation: Manage different WhatsApp numbers for different clients
  • Brand Management: Maintain separate brand identities with dedicated numbers
  • Team Distribution: Assign team members to specific client accounts
  • Scalability: Handle multiple sub-locations with appropriate number assignments

For Businesses​

  • Department Organization: Sales team uses one number, support uses another
  • Regional Coverage: Local numbers for different markets or locations
  • Customer Segmentation: VIP customers get a dedicated support line
  • Compliance Management: Separate numbers for different types of communications

For Sales Teams​

  • Personal Branding: Each salesperson has their own WhatsApp number
  • Lead Management: Different numbers for different lead sources
  • Follow-up Organization: Specific numbers for different stages of the sales funnel

Key Features​

Robust Error Handling

The system provides detailed error codes (101-106) to help you quickly diagnose and resolve any messaging issues.

  • 🔌 Real-Time Monitoring: Live connection status for all WhatsApp instances
  • ⚙️ Flexible Configuration: Set default instances, user assignments, and contact preferences
  • 🔄 Automatic Failover: Smart fallback when instances are disconnected
  • 🏷️ Tag-Based Routing: Route messages based on contact tags or user assignments
  • 🚨 Error Diagnostics: Comprehensive error codes with step-by-step resolution guides

Getting Started​

🔧

⚙️ Setup Guide

Follow our complete setup guide to connect multiple WhatsApp accounts to your GoHighLevel location.

Setup Now →

Common Use Cases​

Scenario 1: E-commerce Business​

📱 Order Confirmations: +1-555-ORDERS
🛠️ Customer Support: +1-555-SUPPORT (Default)
💳 Billing Inquiries: +1-555-BILLING
🎁 Marketing Campaigns: +1-555-PROMO

Scenario 2: Real Estate Agency​

🏠 John Smith (Agent): +1-555-JOHN-RE
🏢 Sarah Wilson (Agent): +1-555-SARAH-RE
📞 Main Office Line: +1-555-MAIN-RE (Default)
📋 Lead Qualification: +1-555-LEADS-RE

Scenario 3: Digital Marketing Agency​

🎯 Client A (Brand X): +1-555-BRANDX
🎯 Client B (Brand Y): +1-555-BRANDY
📞 Agency Main Line: +1-555-AGENCY (Default)
📊 Reporting & Analytics: +1-555-REPORTS

Best Practices​

Setup Recommendations​

  1. Always Set a Default: Ensure one instance is marked as default for fallback scenarios
  2. Monitor Connection Status: Set up alerts for disconnected instances
  3. Document Your Strategy: Keep a record of which numbers are used for what purposes
  4. Test Regularly: Verify that number selection works as expected

Plans & Pricing​

The multiple-instances feature is designed to scale cost-effectively per sub-account.

  • Included: 1 WhatsApp number is included in every sub-account plan.
  • Add-ons: Each additional WhatsApp number is $9/month per sub-account.
Billing scope

Pricing applies per sub-account. Add-on charges are calculated only for active additional numbers beyond the included one. For example, a sub-account using 3 numbers pays for 2 add-ons: $18/month.

What's Next?​

Learning Path

Start with understanding the selection logic, then explore error handling, and finally implement advanced configurations for your specific use case.

Once you understand the basics of multiple WhatsApp instances, dive deeper into:

Need Help?​

Support Available

Our team can help you design the optimal WhatsApp instance strategy for your specific business needs and troubleshoot any configuration issues.

If you need assistance setting up multiple WhatsApp instances or have questions about number selection, our support team is here to help. Contact us through the WhatsApp button below.

Let's connect